background element | UBBS Pouches
background element | UBBS Pouches

Übbs tingling your mind?

You’ve come to the right place!

  • General FAQs

  • Product FAQs

How can I contact you?

You can get in touch via our Contact Us or email us at customerservices@ubbspouches.ae

How will I know when my order is processed?

As soon as we receive your order, we will send you a confirmation email. This email will contain your order summary and order number. If you do not receive this email or if the email does not match your order, please write to us on customerservices@ubbspouches.ae

What are the delivery charges?

To find out more about our delivery charges, please visit our shipping policy page.

What delivery options does Übbs offer?

Depending on your location, we offer 1-Hour Delivery, Same Day Delivery & Next Day Delivery.

How do I know when my order has been shipped?

You will receive an email from us to let you know when your order has been shipped. For orders placed before 12am, we will despatch your order the same day. For orders placed after this time, we will despatch on the next available day.

What days can you deliver on?

We deliver 7 days a week, Monday – Sunday.

What happens if my order is wrong?

We’re sorry that you’ve received the incorrect order. We’ll fix that right away. Write to us on customerservices@ubbspouches.ae or get in touch via the Contact Us and we’ll get back to you as soon as possible.

What happens if my order is missing/hasn't arrived?

If your Übbs Nicotine Pouches haven’t arrived please contact us via our Contact Us or write to us on customerservices@ubbspouches.ae and we will resolve the issue as soon as possible.

Do you offer international shipping?

Unfortunately, we do not currently deliver outside of the UAE.

How can I return my order?

To return your order, you can visit your nearest MyVapery store in UAE, or call the MyVapery Helpline Number (800 69 800), or e-mail us at customerservices@ubbspouches.ae for assistance.

Can I change or cancel an order?

In our efforts to provide the most efficient service to our customers, once an order has been placed and processed, we won’t be able to alter, change, or cancel the order.

What are nicotine pouches?

Nicotine pouches are 100% tobacco, smoke and vape-free flavourful pouches of nicotine. They sit between your lip and gums to give you a fresh nicotine experience for up to 30 minutes.

How many nicotine pouches should I use a day?

There is no magic number, the amount varies from person to person depending on your average nicotine consumption levels and nicotine pouch strength.

How do nicotine pouches work?

Nicotine pouches are extremely easy to use. Follow our 3 step guide below:

Step 1 – POP
Pop the soft, white nicotine pouch under your lip and position it to the side for a more comfortable fit.

Step 2 – TINGLE
You will feel a tingling sensation on your gums and a release of flavour, this is normal and means the pouch is working. We recommend leaving the pouch in for up to 30 minutes.

Step 3 - DISCARD
When you’re done, discard of it in the general waste or store in the top of the can.

Übbs Tobacco Free-Nicotine Pouches are designed to be absorbed through the gums and should not be swallowed. If you swallow a pouch and feel unwell, seek medical advice with the can or label at hand.

How long should I keep nicotine pouches in for?

We recommend you keep a nicotine pouch in for up to 30 minutes.

What are the alternatives to smoking cigarettes?

Nicotine pouches are the perfect smoke-free and tobacco-free alternative to smoking.

What is Übbs?

Übbs Nicotine Pouches are a reduced-risk nicotine & tobacco alternative, in the form of a pouch. They sit discreetly between your lip and gums and you can use them whenever, wherever.

How many Übbs nicotine pouches are in a can?

There are 20 pouches in a can.

Can I chew nicotine pouches?

No, do not chew Übbs nicotine pouches. They are designed to sit in between your lip and gums.

What flavours and nicotine strengths is Übbs available in?

Übbs comes in 6 different flavours and 3 nicotine strengths - 6mg, 11mg & 14mg. The flavours you can choose from are - Peppermint, Spearmint, Menthol, Watermelon, Berry & Salted Caramel.

What do Übbs nicotine pouches contain?

Übbs contains water, plant-based materials, flavourings, sweeteners, and nicotine. Übbs does not contain smoke, tobacco or vapour.

Is Übbs the same as snus?

No, Übbs Nicotine Pouches are not the same as snus. While they’re used in a similar way to snus, nicotine pouches are 100% tobacco-free unlike snus which contains tobacco.

Can I reuse nicotine pouches?

No, we recommend using a new pouch every time.

Who can use Übbs?

Übbs contains nicotine and are to be used by existing smokers, vapers and nicotine consumers who are aged 18 or over.

Übbs is not to be used if you are under the age of 18, not an existing tobacco and nicotine consumer, allergic to nicotine and any other ingredients, pregnant/breast-feeding or are suffering from an unstable heart condition, severe hypertension or diabetes.

What happens if I swallow a nicotine pouch?

Übbs is designed to be absorbed through the gums and should not be swallowed. If you swallow a pouch and feel unwell, we suggest you seek medical advice immediately.

Are Übbs containers recyclable?

Übbs cans are made from polypropylene (PP), which can be recycled. However, we advise you to check with your local authorities whether they accept polypropylene in your household recycling. Please dispose of any used nicotine pouches in the general waste before recycling.